Although it is not our usual province here to do book reviews, I do want to commend to all those who practice in the area of employment practices liability insurance and risk management a very helpful book that offers many practical tips on how to address personnel turnover in an organization. And, as many who work in this area know, excessive and undue employee turnover is typically a harbinger of increased employment claim and litigation activity.
Jeff Kortes is a Milwaukee-based management consultant with extensive human resources experience in both the public and private sectors. His book, No Nonsense Retention: Painless Strategies To Retain Your Best People is available at $14.95 in soft cover through his website at www.humanassetmgt.com.
In his book, Jeff notes that there isn’t an organization anywhere that does not have a problem with some type or level of personnel turnover. The impact of such turnover can range from a monetary impact of three months of salary for a low level employee leaving to as much as four times annual salary for an upper level departure. Nonetheless, he makes the critical point that there is “good turnover and bad turnover”.
Firing a non-performer or “slug”, as Jeff bluntly puts it, is an example of good turnover. Although I would caution organizations re liberally using the term slug, I am not aware of any federal, state or local law that affords anti-discrimination protection to slugs!
When your top performers leave, however, that is classic bad turnover, and Jeff gives numerous practical tips on how to minimize this bad turnover and lessening its impact on the performance of the organization. Maximizing organizational performance must be a conscious and binding management decision from the top down. In short, there must be a “no nonsense” approach to retaining the best and the brightest in the organization.
What about individual managers? How do they implement these concepts within their own sector of the organization? Jeff highlights the following.
- Develop an upbeat attitude.
- Communicate well.
- Always treat people within the organization at all levels with respect.
- Lead by your own positive example.
- Care for the people who work for you.
- Always be genuine.
All of this is important because Jeff notes that most people “quit their boss, not the company”.